Blog: The expert advice you’re looking for



Roxanne Parker completed her Bachelor of Arts (Legal Studies/International Relations) with the University of Southern Queensland (USQ) in 2014. While volunteering overseas she found a passion for teaching and returned to USQ to start her Graduate Diploma in Learning and Teaching (Secondary). Juggling full-time work as a Student Relationship Officer (SRO) at USQ and part-time study, Roxanne is excited to finish her degree and become a teacher.

If you are the first in your family to consider studying at uni, I am here for you! Being a SRO, I am part of a team who work with current students and people who are wondering if study is for them. I have the awesome responsibility of making sure anyone who talks to me gets the opportunity to make the most of their time at university. But I’m not just a USQ staff member, I’m also currently studying and as a student I’ve got the inside scoop on how uni works!

Some of the most common questions we get asked by people considering uni are:

  • What is uni really like? – We will give you an honest interpretation.
  • How do I manage study with my family life? – So many conversations start like this…
  • Can I study at uni if I didn’t finish high school? – Don’t stress about this one – we’ve supported many students to gain entry to university through our pathway options.
  • Where do I find more information about the course? – There are many different sources where you can find course information – we can definitely point you in the right direction.
  • I am not sure which degree will be best for the career I am interested in, who can help? – We have access to some awesome career tools and career practitioners who can help you.
  • What are the time commitments I need to make? – This is a tough one; but we can help you work it out!
  • How do I apply? – Best question ever! We can help you through this process.
  • What happens after I accept my offer? – We can take you through it, step by step.
  • What do I wear to uni? – Obviously Harry Potter robes is our answer here (just kidding!).
  • How do I study if I can’t come to a campus for classes? – Online study is our speciality, so we’re all over this.

I’ve had some pretty unique questions too! Like; what’s parking like? What kind of calculator should I bring? Do I use pen or pencil? No question is too small or too silly!

So it’s all good news; as a SRO, I am dedicated to helping you answer any questions you have about studying at university and getting you through the application and enrolment stages. People often struggle with choosing which words to use; for some, enrol and apply might mean the same thing. It’s one important distinction to understand at the start of your study journey: you apply to uni, much like applying for a driver’s license, but you enrol in courses, much like choosing the car once you’ve got your license!

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An SRO is a part of your personal support network who is with you for every stage of your journey through study. From applying to enrolling, even when you reach your graduation, your SRO will be able to answer your uni questions. Our team is your one-stop-shop for answers to all things uni!

The good news is, if we don’t have the answer, we know where to find it and will do our best to make sure you have all the information you need to help you make a decision or take the next step.

Not only are we available to answer your questions, we can even answer questions that your family have. It’s not uncommon for your friends and family to ask you questions about study that you’re not sure how to answer. That’s where we can come in, so your conversations about study aren’t a mystery to your support network!

We want to make sure you have all of the information you need to take the next step.

If you have questions about how uni works, contact an SRO today!


Phone: 1800 269 500 or 07 4631 5315

My team will be waiting for your call!